Firstly, courtesy is essential. Being abrasive or confrontational can escalate the issue rather than solve it. So, always approach the request with the golden rule: treat others as you'd like.
The Power of Documentation
When you identify a problem, make sure to document it comprehensively. Use email or your designated owner portal to send in your request. The portal not only creates a paper trail but also helps us, the management company, to initiate timely action.
Why Written Records Matter
Keeping a written account is a win-win for everyone. Should there be any delays in action from the HOA's side, your well-kept records become a valuable reference for follow-up. And in extreme situations, these can also be a crucial asset if legal intervention becomes necessary.
If you're facing issues with a neighbor, put it in writing and share it with the HOA board. Support your case with photographs or police reports when applicable. Proper documentation aids the board in taking appropriate measures.
To summarize, stay courteous, document rigorously, and act professionally to facilitate efficient repairs within your HOA. Explore our resources for additional insights on managing common HOA challenges. Thank you for tuning in!
Saunders HOA Management