Greetings, this is Mark Saunders with Saunders HOA Management. This video addresses the number one complaint received from HOA boards when they contact us for assistance in managing their community. A recent conversation with a new HOA client inspired the creation of this video.
The primary complaint heard is the lack of communication. This issue is reported more frequently than uncompleted work orders or uncollected dues. Communication is essential both between the management company and the board, as well as between the board and homeowners. It is crucial that homeowners are informed about community matters.
When a management company is responsible for overseeing a community, they must maintain open lines of communication with both the board and homeowners. It is surprising how often homeowners are left uninformed due to unresponsive management companies. For self-managed properties, it is imperative that the board communicates effectively with homeowners, whether through responding to requests or conducting annual meetings. As their money is being managed, homeowners deserve to know how it is being utilized.
Recently, our company took over management of a new community in Winston-Salem. At our first board meeting last night, one board member relayed compliments from two or three homeowners who were pleasantly surprised by our prompt communication and responsiveness. Unfortunately, poor communication within HOAs is pervasive and often leads to dissatisfaction with property management companies. Ensuring clear communication can help alleviate many issues faced by HOAs and improve overall satisfaction.
Are you a member of an HOA board? Is there a management company involved? Evaluate the communication quality within the organization. Is it frustrating, or are all parties kept well-informed about ongoing matters?
If you are on an HOA board leave a comment. What issues are you dealing with?