FAQ
Welcome to Saunders HOA Management, LLC 336-937-6275 info@SRealtyNow.com
To become an approved vendor, general liability and workers' compensation insurance are required. All vendors, including single-owner or single-member companies, must have workers' compensation insurance. If these requirements are met, complete the form at the bottom of this page, providing details about your company, services, work references, and any additional information needed. A representative will contact you to discuss potential work opportunities.
General liability and workers' compensation insurance are mandatory. References from current clients who can attest to your work are also requested.
All work orders are submitted electronically via email. Upon receiving a proposal or bid request, visit the property, prepare your request, and submit it through email or the online work order portal. Vendors must use email for work orders and include pictures of completed work with the invoice to keep the board informed.
Invoices must be submitted via email. Once received, they will be processed for payment. Payments are made weekly through an online bill pay service. Invoices received by Wednesday will result in checks being issued by Friday. Checks are typically mailed out from the bank the following Monday or Tuesday, with a usual turnaround time of approximately 14 days.
Contact the individual who sent the work order or proposal for any project-related questions.
Professionalism and politeness towards homeowners are mandatory at all times. Vendors must appear professional and submit invoices with pictures of completed work to receive payment.
Homeowners' feedback on completed work is used for evaluation. Vendors who are professional, polite, and timely will be considered preferred vendors and may receive more work.
Certified emergencies after hours (after 5 p.m., Monday through Friday, and on weekends) should be attended promptly. Vendors specializing in emergency services such as flood, fire, and electrical issues will be noted and contacted after hours when necessary.
Full approval from the property management company is required before commencing any work.
The area must be left clean after completing the work. No trash or other items should remain on the property.
References or recommendations are highly recommended. Contact information can be provided in the form listed below.
Yes, long-term contracts and preferred vendor status are available. Vendors who perform quality work at reasonable rates and maintain professionalism will be considered preferred vendors.
Frequent communication is essential. If delays occur or issues arise outside of the original scope of work, updates should be provided promptly.
Communication is crucial. If there are any concerns about compliance with architectural guidelines, stop work immediately and contact us for approval from the architectural committee to ensure adherence to community standards.
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Mail Address: 2806 Reynolda Rd. MB# 223 Winston-Salem, NC 27106